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Return Policy

30-day free returns Sometimes you just don't fall in love with the phone you buy. Or, very rarely, your phone has an issue. Not a problem - you can send it back to us, free of charge. And since there are no contracts, returns are super simple.

Once we receive your phone, we will provide you a full refund or offer you a exchange if there is available inventory .

Here are your next steps

 

1. Click "Start Return" to access our returns portal

2. Enter in your order number and postal code to find your order (e.p. Order number:1234 Post code: V6P 2W7)

3. Sign off your account  

Blackberry ID sign off guide      iCloud sign off guide     Google account sign off guide                  

4. Print out the downloaded shipping label and tape it onto your packaging (a box or padded envelope works great, if possible send it back in the “The Mobile Base” box it came in)

5. Securely package up your device and seal the package

6. Drop off your package at any Canada Post location

 

 

Fast delivery

Options with Canada Post and FedEx ensure fast delivery.

30-days return

As long as it's within 30 days of receiving your order, we will provide refund.

Online support

Use the contact form or email us at  admin@themobilebase.ca