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FREQUENTLY ASKED QUESTIONS

The Mobile Base Process

Choosing a Device

How do I know your used phones will work?

Will your phones work with my current SIM card?

What does mint condition, good condition, and fair condition mean?

What does it mean if a phone is unlocked?

I'm in the middle of my contract. Can I still get a phone from here?

My contract just ended. Shouldn't I just sign another contract and get a new phone?

Shipping

When will I receive my order?

Where is my order?

Do you offer an express shipping service?

Warranty and Returns

The phone I received doesn't work. What should I do?

Do you offer a return policy?

Do your phones come with a warranty?